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Publishing

In Workforce Management (WFM), saves a forecast scenario to the database, which means that you can use the forecast to create agent schedules. A published forecast, which is called the Master Forecast, is available to any authorized user at any time.
Publishing a schedule saves schedule-scenario data to the Master Schedule in the WFM Database Utility, to make it available for tracking in the Adherence and Performance modules.


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This page was last edited on January 7, 2014, at 14:52.