Publishing
In Workforce Management (WFM), saves a forecast scenario to the database, which means that you can use the forecast to create agent schedules. A published forecast, which is called the Master Forecast, is available to any authorized user at any time.
Publishing a schedule saves schedule-scenario data to the Master Schedule in the WFM Database Utility, to make it available for tracking in the Adherence and Performance modules.
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This page was last edited on July 30, 2020, at 16:23.
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