Proactive Contact
Extends outbound-calling list and campaign management to multimedia channels, and improves agent efficiency by matching the customer with the appropriate agent. It also enables prioritization of outbound interactions with other interaction types for blending purposes.
For More InformationNothing links to this glossary term - yet!
|
SuggestionsTo comment on a term, or suggest a new term, send a quick email to the Glossary Team |
Glossary
This page was last edited on July 30, 2020, at 16:23.
Comments or questions about this documentation? Contact us for support!