Preference Fulfillment
The percentage of schedule variations that are requested by agents, such as days off, specific shift times, and availability, that were assigned in the schedule. Because it is important for agent satisfaction to have preferences scheduled, Workforce Management (WFM) enables specified levels of preference fulfillment to be included in the schedule-building process.
For More InformationNothing links to this glossary term - yet!
|
SuggestionsTo comment on a term, or suggest a new term, send a quick email to the Glossary Team |
Glossary
This page was last edited on July 30, 2020, at 16:23.
Comments or questions about this documentation? Contact us for support!