In Workforce Management (WFM), a configuration object that defines the rules that govern the work schedules of agents. Policy objects include agent work times, break times, available shifts, and any other constraints that affect scheduling, whether they are set by the company, labor unions, country or local laws, or any other source.
For More Information
Nothing links to this glossary term - yet!
To comment on a term, or suggest a new term, send a quick email to the Glossary Team