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Glossary:Packet-Based Contact Center

Also known as a PbCC. A contact center that is on top of an IP network. It is a network implementation that enables various office types (for example, legacy Private Branch Exchanges (PBXs), remote workers, and new branch offices) to be tied together in a single contact center through a (managed) IP network. A PbCC uses available call-control mechanisms, such as softswitches, call servers, gatekeepers, and so on, to control Voice over Internet Protocol (VOIP) calls.


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This page was last modified on November 18, 2013, at 17:11.