Outbound Contact Server

Also known as OCS. The core component of the Outbound Contact Solution that provides automated dialing and call progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.

For More Information Genesys Info Mart Terminology Conventions In the Genesys Info Mart Current Genesys Info Mart Deployment Guide User Data Sources and KVPs In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Mapping OCS Record Fields Worksheet In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Outbound Contact Data In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Managing ICON and data sources In the Genesys Info Mart Current Genesys Info Mart Operations Guide About Genesys Info Mart In the Genesys Info Mart Current Genesys Info Mart Operations Guide

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