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Glossary:Outbound Contact Manager

Also known as OCM. A Graphical User Interface (GUI) for the Outbound Contact Solution to enable contact-center managers to perform the following tasks: manage calling lists, manage campaign groups, start and stop campaigns, manage campaign sequences, optimize parameters for any running campaign and campaign sequences, update Do Not Call lists by using data from external sources, and prioritize records for dialing by record type.


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Retrieved from "https://docs.genesys.com/Glossary:Outbound_Contact_Manager (2019-08-20 12:53:47)"
This page was last modified on November 18, 2013, at 18:11.