Outbound Call
A call from a local Directory Number (DN), such as an agent’s DN or an Interactive Voice Response (IVR), to an entity that is outside of the switch (such as a customer). A telephone call that was originated from a contact center.
For More InformationNothing links to this glossary term - yet!
|
SuggestionsTo comment on a term, or suggest a new term, send a quick email to the Glossary Team |
Glossary
This page was last edited on July 30, 2020, at 16:23.
Comments or questions about this documentation? Contact us for support!