Mobile-Based Contact Center

Also known as an MbCC. The collection of hardware and software components that support the specific application needs of a target user (agent) who is using a mobile device. An MbCC supports both terminal mobility (devices that move) and user mobility (users who switch devices). It also includes the necessary components to interface with various mobile carrier networks (for voice/signaling/routing operations), and to enable enterprise deployments to interact with wireless devices (including portals, content, and functionality in relation to the device).
Currently planned offerings include Interactive Mobile Interactive Messaging, Notification (Stat Ticker), Wireless Callback, and Wireless Network Routing.

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