A person, place, thing, or concept that has characteristics of interest to an environment. For an object-oriented system, a self-contained module of data and its associated processing. Objects are the software building blocks of object technology.
For Genesys, you configure Configuration Database objects by using Configuration Manager. Some objects are predefined contact-center entities on which Stat Server monitors and collects statistics (for example, all agents, places, agent groups, place groups, queues, groups of queues, routing points, campaigns, calling lists, and so on).
In data warehousing terminology, a measure is an estimation of the magnitude of an object. For example, a measure might represent the duration of a call, or the number of agents logged in at a given moment.
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