Managed Service Solution
Also known as an MSS. A service that is provided by a partner to a customer that allows the customer to adopt a “pay-as-you-go” or monthly fee-based payment program in exchange for the service. In an MSS that involves Genesys, the partner has acquired the Genesys licenses and is offering a service that is based on Genesys technology. These services may include network-based Interactive Voice Response (IVR), Network Skill-Based Routing (such as multi-site), or a complete Managed Contact Center solution.
For More InformationNothing links to this glossary term - yet!
|
SuggestionsTo comment on a term, or suggest a new term, send a quick email to the Glossary Team |
Glossary
This page was last edited on July 30, 2020, at 16:23.
Comments or questions about this documentation? Contact us for support!