Managed Service Solution

Also known as an MSS. A service that is provided by a partner to a customer that allows the customer to adopt a “pay-as-you-go” or monthly fee-based payment program in exchange for the service. In an MSS that involves Genesys, the partner has acquired the Genesys licenses and is offering a service that is based on Genesys technology. These services may include network-based Interactive Voice Response (IVR), Network Skill-Based Routing (such as multi-site), or a complete Managed Contact Center solution.

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