Jump to: navigation, search

Glossary:Knowledge Worker

A human resource whose primary role in the business is anything other than that of an agent or agent supervisor, but who may occasionally engage in the interaction-handling process because of his or her expertise in related business areas.


For More Information

Nothing links to this glossary term - yet!


Suggestions

To comment on a term, or suggest a new term, send a quick email to the Glossary Team

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

This page was last modified on November 18, 2013, at 17:11.