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Glossary:Intra-Day Views

Schedule and performance information that is displayed in WFM Web.
The schedule Intra-Day windows show agent schedules for the current day, and they enable you to make immediate adjustments to the schedule when necessary—for example, by moving or cancelling breaks during an unexpectedly busy period.
By using graphs and tables, the performance Intra-Day window displays the current day’s actual status versus scheduled status.


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This page was last modified on November 18, 2013, at 18:01.