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Glossary:Internet Contact Solution

Also known as ICS. In releases before 7.0, the Genesys solution that handles nontelephony interactions, such as e-mail and chat. Prior names for it include Internet Solution (IS) and Internet Contact Center (ICC). Replaced by Multi-Channel Routing (MCR) in releases 7.0 and 7.1, this solution is called Multimedia in release 7.2 and later releases.


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Retrieved from "https://docs.genesys.com/Glossary:Internet_Contact_Solution (2019-05-26 19:23:52)"
This page was last modified on November 18, 2013, at 18:01.