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Internet Contact Solution

Also known as ICS. In releases before 7.0, the Genesys solution that handles nontelephony interactions, such as e-mail and chat. Prior names for it include Internet Solution (IS) and Internet Contact Center (ICC). Replaced by Multi-Channel Routing (MCR) in releases 7.0 and 7.1, this solution is called Multimedia in release 7.2 and later releases.


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This page was last edited on July 30, 2020, at 16:23.
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