Interaction

Also known as an IxN. A media-specific exchange of information. Interaction types include telephone calls, e-mail exchanges, and instant-message sessions.
In the broad sense, an attempted communication between a customer and a contact center, in either direction. The attempt may be successful or not; it has a media type; it may give rise to other interactions (as when an incoming e-mail gives rise to an automatic acknowledgment); and it may belong to a series of related interactions, known collectively as a thread .
In the narrow sense, a software object that is created by a server and represents an interaction in the broad sense.

For More Information Introduction In the Workspace Desktop Edition 8.5.0 Workspace Desktop Edition Deployment Guide Supervisor: How do I Monitor or Change Agent Status? In the Premier Edition Cloud Current VCC Dashboard Help Supervisor: How do I Monitor or Change Agent Status? In the Premier Edition Cloud Current2 VCC Dashboard Help Workspace Desktop Edition 8.5 Deployment Guide In the Workspace Desktop Edition 8.5.1 Workspace Desktop Edition Deployment Guide

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