In Call

In Premier Edition Cloud, the state where an agent is engaged in a call. This information provides the total number of agents with a certain skill that are currently engaged in a call. This information is used to monitor agent performance or for data used in both real-time and historical reporting.

For More Information Supervisor: How do I Monitor or Change Agent Status? In the Premier Edition Cloud Current VCC Dashboard Help Agents In the Premier Edition Cloud Current VCC Dashboard Help Users View In the Premier Edition Cloud Current VCC Dashboard Help Supervisor: How do I Monitor or Change Agent Status? In the Premier Edition Cloud Current2 VCC Dashboard Help Agents In the Premier Edition Cloud Current2 VCC Dashboard Help Users View In the Premier Edition Cloud Current2 VCC Dashboard Help

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