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Glossary:Genesys Interaction Recording

Genesys Interaction Recording (GIR) is a compliance and control platform based on Genesys SIP, Tlib protocol, and the Genesys proprietary event model. Fully integrated to the CIM platform, Genesys Interaction Recording provides economies and powerful recording control via a host of integrations across the suite. See Genesys Interaction Recording for more information.


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This page was last modified on November 2, 2018, at 13:26.