Genesys Contact Navigator
Also known as GCN. Formerly known as Universal Agent Desktop (UAD), provides an interface that agents can use to manage multiple media. Designed for Genesys 6.x
, it is an intuitive agent-friendly desktop for multimedia communications that improves agent efficiency and effectiveness, and also facilitates contact-center management.
See also Genesys Desktop.
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This page was last edited on July 30, 2020, at 16:23.
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