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Glossary:Forecast

A prediction of interaction volume and Average Handle Time (AHT) for a future period, based on historical information for similar periods.


For More Information

  • Forecasting
    In the PureEngage Cloud Public PureEngage Cloud Workforce Management Guide
  • Forecasting
    In the PureEngage Cloud Public PureEngage Cloud Administrator's Guide
  • Forecasting
    In the Workforce Management 8.5.2 Workforce Management Administrator's Guide
  • Forecasting
    In the Workforce Management 8.5.1 Workforce Management Administrator's Guide
  • Forecasting
    In the Workforce Management 8.1.3 Workforce Management Administrator's Guide
  • Forecasting
    In the Workforce Management 8.5.0 Workforce Management Administrator's Guide


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This page was last modified on October 14, 2016, at 05:44.