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Glossary:Exception

In Reporting and Analytics (Reporting and Analytics), a condition that is associated with the actual value of a certain statistic being out of a predefined range, or the data that describes a specific instance of such a condition.
In Workforce Management (WFM), any time during an agent’s schedule during which the agent is not performing activity work. Examples include a long lunch, a meeting, training, and child care.
See also Exception Type.


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This page was last modified on January 7, 2014, at 06:34.