Email

In Premier Edition Cloud, a term used interchangeably with message to refer to an interaction that is screened or classified. Although most interactions that are screened or classified are expected to be email messages, in fact these operations can apply to any interaction that has text somehow associated with it. The text can be the body of the interaction (email or chat, for example) or it can be associated with it more obliquely (as user data, for example).

For More Information eServices In the Premier Edition Cloud Current VCC Dashboard Help Supervisor: How do I Monitor or Change Agent Status? In the Premier Edition Cloud Current VCC Dashboard Help Supervisor: How do I Monitor or Change Agent Status? In the Premier Edition Cloud Current2 VCC Dashboard Help eServices In the Premier Edition Cloud Current2 VCC Dashboard Help

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