Do Not Disturb

Also known as DND. The Private Branch Exchange (PBX) functionality that prevents calls from ringing on an extension for which DND is activated. Some DND attributes include directing the call to a preassigned extension (such as a secretary or assistant), busy signal, DND signal, or recorded message that is generated by the telephone switch.

For More Information Populating Agent Activity Data In the Genesys Info Mart Current Genesys Info Mart User's Guide Populating Agent Activity Data In the Genesys Engage cloud Public Genesys Engage cloud Reporting Guide

Suggestions To comment on a term, or suggest a new term, send a quick email to the Glossary Team

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z