Jump to: navigation, search

Glossary:Delay

Also known as Queue Time. The time that a caller spends in queue while waiting for an agent to become available. Average Delay is the same thing as Average Speed of Answer (ASA).


For More Information

Nothing links to this glossary term - yet!


Suggestions

To comment on a term, or suggest a new term, send a quick email to the Glossary Team

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

This page was last modified on November 18, 2013, at 17:00.