Data-Directed Routing
The process of accessing information in enterprise databases, and using it to determine how incoming customer contacts are to be routed.
For More InformationNothing links to this glossary term - yet!
|
SuggestionsTo comment on a term, or suggest a new term, send a quick email to the Glossary Team |
Glossary
This page was last edited on July 30, 2020, at 16:22.
Comments or questions about this documentation? Contact us for support!