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Glossary:Current Average Wait Time

In Premier Edition Cloud, a statistic that provides the current average amount of time that callers currently spend waiting for agent interaction in a specific queue or for a specific skill. This statistic only reference calls currently in the ACD queue.


For More Information

  • Queues
    In the Premier Edition Cloud Current2 VCC Dashboard Help
  • Skills
    In the Premier Edition Cloud Current VCC Dashboard Help
  • Queues
    In the Premier Edition Cloud Current VCC Dashboard Help
  • Skills
    In the Premier Edition Cloud Current2 VCC Dashboard Help


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Retrieved from "https://docs.genesys.com/Glossary:Current_Average_Wait_Time (2019-10-14 18:01:59)"
This page was last modified on October 13, 2016, at 05:30.