The ability of agents and customers to navigate shared web pages simultaneously. Sometimes also known as web collaboration or co-navigation. In release 7.5 and later, this functionality is provided by two components, Genesys Co-Browsing Server and KANA Response Live Server. These two components are provided as Genesys Web Collaboration, which is an option that you can add to either Genesys Web Media (Chat) or Genesys Inbound Voice.
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