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Glossary:Callback

A request for an agent to return a customer’s call. The request can be initiated by an agent or by a customer.


For More Information

  • How do I handle a call?
    In the Premier Edition Cloud Current VCC Agent Desktop Help
  • Skills
    In the Premier Edition Cloud Current VCC Dashboard Help
  • How do I handle a call?
    In the Premier Edition Cloud Current2 VCC Agent Desktop Help
  • Skills
    In the Premier Edition Cloud Current2 VCC Dashboard Help


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This page was last modified on November 18, 2013, at 17:00.