CC Pulse

CC Pulse+, formerly CC Pulse, is a Graphical User Interface (GUI) application that facilitates the analysis of staffing, scheduling, business, and contact-routing strategies by using statistics collected on agents, agent groups, queues, routing points, places, and groups of places. Monitoring also occurs for media activities, such as e-mail and voice contact.

For More Information Interaction Server Administration In the Interaction Management 8.1.4 Interaction Server Administration Guide Interaction Server Administration Guide In the Interaction Management 8.5.0 Interaction Server Administration Guide Interaction Server Administration Guide In the Interaction Management 8.5.1 Interaction Server Administration Guide Interaction Server Administration Guide In the Interaction Management 8.5.2 Interaction Server Administration Guide Interaction Server Administration Guide In the Interaction Management 8.5.3 Interaction Server Administration Guide Interaction Server Administration Guide In the Interaction Management 9.0.x Interaction Server Administration Guide

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