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Glossary:Average Waiting Time

In Outbound Contact Solution, a dialing optimization factor that is used to reduce the amount of time between calls.

In Premier Edition Cloud, also known as an AWT. The average amount of time that it takes for an incoming interaction to be distributed to an agent for all calls currently waiting in a specific queue. [+] Formula


For More Information

  • Thresholds
    In the Premier Edition Cloud Current VCC Dashboard Help
  • Thresholds
    In the Premier Edition Cloud Current2 VCC Dashboard Help


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This page was last modified on October 12, 2016, at 12:06.