Automatic Speech Recognition

Also known as ASR. The ability of a machine to understand the human voice. This technology recognizes spoken words and translates them into other forms—for example, converting them to text, supplying them as commands to a computing process, or comparing them to saved segments of speech to verify the caller’s identity. Combined with Interactive Voice Responses (IVRs), ASR enables callers to speak responses to questions instead of pressing buttons on their phones.

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