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Glossary:Answered Call

The number of calls that were answered by using the controlled operation or according to the routing scripts.

In Premier Edition Cloud, the unique count of calls answered by at least one agent:

  • if the same call is answered by more than one agent, it is still counted as 1
  • if the same call is not answered (missed) at first but is then answered by another agent, it's still counted as an answered call.


For More Information

  • Queues
    In the Premier Edition Cloud Current2 VCC Dashboard Help
  • Queues
    In the Premier Edition Cloud Current VCC Dashboard Help


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This page was last modified on October 7, 2016, at 09:14.