Agent Status

Indicates the type of activity that an agent either has performed or is currently performing. The mode that an agent is in (for example, Ready, Not Ready, After-Call Work, Unavailable, Do Not Disturb, and so on).
In Premier Edition Cloud, the status can be set by the agent or assigned by supervisors. This information is used to monitor agent performance or for data used in both real-time and historical reporting.

For More Information Agents In the Premier Edition Cloud Current VCC Dashboard Help Skills In the Premier Edition Cloud Current VCC Dashboard Help Agents In the Premier Edition Cloud Current2 VCC Dashboard Help Skills In the Premier Edition Cloud Current2 VCC Dashboard Help

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