Adherence

A Workforce Management (WFM) function that compares actual call volume and agent scheduling with forecasted calculations. This function enables you to view agent real-time adherence.
See also Performance.

For More Information How WFM Calculates Adherence In the Workforce Management 8.5.1 Workforce Management Administrator's Guide How WFM Calculates Adherence In the Workforce Management 8.5.2 Workforce Management Administrator's Guide How WFM Calculates Adherence In the Genesys Engage cloud Public Genesys Engage cloud Workforce Management 8.5.1 Guide Monitoring Performance and Adherence In the Genesys Engage cloud Public Genesys Engage cloud Administrator's Guide

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