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Glossary:Abandonment

The termination by a customer of the connection for a synchronous interaction while that customer is in a waiting-for-service state (for example, in a queue). Abandonment applies only to synchronous interactions types such as telephone calls or web chat. It does not apply to asynchronous interaction types such as e-mail or web forms. The customer may be placed in a waiting-for-service state several times during an interaction.


For More Information

  • Getting Started
    In the PureEngage Cloud Public PureEngage Cloud Workforce Management Guide
  • Wiki Edit Buttons
    In the Genesys Internal Resources 1.0 Writer's Guide
  • Getting Started
    In the PureEngage Cloud Julie PureEngage Cloud Workforce Management Guide
  • Getting Started
    In the Workforce Management 8.5.2 Workforce Management Web for Supervisors Help


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This page was last modified on November 18, 2013, at 13:06.