Data Confidentiality and Integrity

Unauthorized data access and the abuse of user privileges are common concerns for multi-user environments. Ensuring data correctness and its instant availability over the course of its lifecycle is critical for the business. Data, software, or the configuration must not be corrupted or modified by an unauthorized party.

Disclosure of confidential customer information can result in serious legal consequences for a contact center, as well as the loss of a customer. Privacy includes protecting not only the customer’s proprietary data, but also transaction and call statistics and sometimes, their identification as a customer of a particular contact center.

Genesys provides the following security features to address data confidentiality:

• User Authentication and User Authorization
• User Passwords
• SNMPv3 Passwords
• Object-Based Access Control
• Role-Based Access Control
• No Default Access for New Users
• Encrypted Configuration Database Password
• Encrypted Data in Databases
• Encrypted Call Recordings
• Hide Selected Data in Logs
• Inactivity Timeout
• Security Banner at Login
• Last Logged In Display

Tip

Genesys strongly recommends careful consideration of network, file system, database, and operating system permissions to complete the protection afforded by these features.