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Recording Processor Script Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/06/18 Hot Fix X X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issue:

The Recording Processor Script (RPS) supports a new optional parameter, [config_server].config_server_encoding, to enable decoding of the multibyte usernames from Configuration Server. This hotfix is required for the following circumstance only:

  • Configuration Server is configured for multiple languages (UTF-8).
  • Microsoft SQL Server is used for the Genesys Interaction Recording (GIR) ICON database.
  • The agent username contains characters encoded as multiple bytes in UTF-8.

Previously, when Configuration Server used UTF-8 encoding, and if a username contained special characters, RPS posted that username incorrectly. This resulted in two usernames being displayed for calls in SpeechMiner. (GIR-20111)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 10, 2018, at 15:54.
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