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Known Issues and Recommendations

Recording Plug-in for GAX

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Recording Plug-in for GAX. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.




If RWS has CSRF enabled, the Recording Plug-in for GAX might not receive the CSRF token properly and some operations might fail.

Workaround: Disable CSRF on the RWS side.

ID: GIR-6537 Found In: 8.5.060.80 Fixed In: 

When debug logging is enabled, Recording Plug-in for GAX exposes the Base64-encoded Authorization header in the log file, when sending requests to Interaction Recording Web Services (RWS).

ID: GIR-4592 Found In: 8.5.030.88 Fixed In: 8.5.085.67

When trying to set up a backup or purge rule, you might intermittently receive a User not authorized message.

Workaround: Log out and log in again.

ID: GIR-2053 Found In: 8.5.010.49 Fixed In: 8.5.020.87

When specifying a rule, either a non-zero minAge or a non-zero maxAge value must be specified for an MLM rule so that it can run without an exception. For a rule that targets all recordings during a specific date, specify a number of days for maxAge that precedes the deployment.

ID: GIR-1810 Found In: 8.5.010.49 Fixed In: 

The SPD file does not support configuration units or sites that include folders that are named Persons, Access Groups, or Roles.

ID: GIR-1356 Found In: 8.5.010.49 Fixed In: 

If the solution SPD file has the following options, the SPD file can be installed with all options enabled:

  1. Create Alarm Conditions
  2. Set TServer Alarm Period
  3. Set MCP Recording Alarm Period
  4. Set Recording Archive Configuration
  5. Create Recording Certificate Roles
  6. Create SpeechMiner Roles
  7. Create Base SpeechMiner Access Groups

If you install the SPD file with options 4 to 7 disabled, the SPD execution fails.

Workaround: Allow options 1, 2, and 3 to be installed, and enable option 5.

ID: GIR-419 Found In: 8.5.001.14 Fixed In: 8.5.001.31

The solution SPD file option Create Alarm Conditions, prompts for the T-Server and MCP alarm condition timeout values in hours; however, the value is not converted to seconds when set in the alarm condition. For example, if the value is set to 1, the timeout value will be one second instead of 3600 seconds.

Workaround: Enter the desired value in seconds.

ID: GIR-394 Found In: 8.5.001.14 Fixed In: 8.5.001.31


Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on December 15, 2017, at 13:36.