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Web API Server 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Web API Server. Links in the Available Releases section enable you to access information regarding a specific release.

For information about 8.1.x releases of Web API Server, see the 8.1 Release Note (Cumulative).

Available Releases

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the eServices page in the Genesys Supported Operating Environment Reference Guide.

You can find Release Notes for particular releases of Web API Server at the following links:


Release 8.5.0:

Release Release Date Release Type Restrictions AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.000.20 10/19/15 Hot Fix X X X
8.5.000.19 09/04/15 Hot Fix X X X
8.5.000.18 08/21/15 Hot Fix X X X
8.5.000.17 04/17/15 Hot Fix X X X
8.5.000.16 03/27/15 Hot Fix X X X
8.5.000.13 02/10/15 General X X X
8.5.000.11 11/24/14 General X X X
8.5.000.09 10/01/14 General X X X

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued items for this product.


Link to Known Issues

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of the product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.

You can find information about Known Issues and Recommendations that apply to some 8.5 releases of Web API Server, including the issues that are specific to Localized (International) releases, at the following links:

Additional Information

Upgrading from a previous Web API Server

While it is recommended you do a new install, if you wish to upgrade an existing Web API Server, the following instructions will assist you: Java classes are located in the jsp-helper.jar, which will need to be added to WEB-INF/lib of the WebAPI project. The jsp-helper.jar is located in the /release directory. In the file ItxSubmit.jsp there is one change at line 162:

kvcAppEndPoints = LoadBalancer.getOwnApp().getOptions().getList("endpoints:" + strTenantID);

That line should be changed to the following:

kvcAppEndPoints = LoadBalancer.getConfigServerOptions().getList("endpoints:" + strTenantID);

To test the application, ensure the correct tenant name is in the constants.jsp file at line 17. Existing users will already have this set. In the file WebAPI813/SimpleSamples813/EmailWithAttachment/Email.jsp, delete the following from line 15:

<%@ page import="com.genesyslab.webapi.utils.base64.base64" %>

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

Additional Documentation

The following documentation also contains information about this software. Please consult the Deployment Guide first.

  • The Web API Server Deployment Guide provides details about installing and configuring Web API Server.
  • The Web API Server API Reference provides details about the API for the Web API Server.
  • The Web API Server Developer Guide provides details about building applications for the Web API Server.
  • The eServices page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for eServices components.

Release Notes for other Genesys components are available here.

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This page was last modified on October 19, 2015, at 11:44.