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Known Issues and Recommendations

Knowledge Manager

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Knowledge Manager. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.


As of Knowledge Manager 8.5.100.02, it is no longer possible to create an HTML version of a standard response, but that functionality is available in eServices Manager Plug-in for Administrator.


Apostrophes and other special characters in HTML standard responses might be corrupted in non-UTF-8 encodings. This is a known problem: http://www.i18nqa.com/debug/bug-iso8859-1-vs-windows-1252.html.

As a workaround, when there is mixed encoding, convert the whole HTML file to a single encoding, or manually edit the standard response in Knowledge Manager to replace any question marks (?) with the intended special character.

ID: KM-2043 Found In: 8.5.000.05 Fixed In: 

When setting a standard response for an FAQ object, the Cancel button opens a New Standard Response window rather than canceling the action.

ID: KM-1290 Found In: 8.0.100.13 Fixed In: 

When creating a new training object and selecting Use time interval and agents list, the Available agents area ought to be disabled, but it is not.

ID: KM-1259 Found In: 8.0.100.11 Fixed In: 

Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on March 22, 2016, at 09:23.