Known Issues and Recommendations
Knowledge Manager
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Knowledge Manager. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
Knowledge Manager is not compatible with UCS version 8.5.300.32.
| ID: KM-4792 | Found In: 8.5.x | Fixed In: |
Apostrophes and other special characters in HTML standard responses might be corrupted in non-UTF-8 encodings. This is a known problem: http://www.i18nqa.com/debug/bug-iso8859-1-vs-windows-1252.html.
As a workaround, when there is mixed encoding, convert the whole HTML file to a single encoding, or manually edit the standard response in Knowledge Manager to replace any question marks (?) with the intended special character.
| ID: KM-2043 | Found In: 8.5.000.05 | Fixed In: |
When setting a standard response for an FAQ object, the Cancel button opens a New Standard Response window rather than canceling the action.
| ID: KM-1290 | Found In: 8.0.100.13 | Fixed In: |
When creating a new training object and selecting Use time interval and agents list, the Available agents area ought to be disabled, but it is not.
| ID: KM-1259 | Found In: 8.0.100.11 | Fixed In: |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.