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Known Issues and Recommendations

Genesys Driver for Use with Facebook

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Driver for Use with Facebook. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.


Because of changes made by Facebook, it is no longer possible to highlight posts.

ID: SMD-2693 Found In: 8.5.101.17 Fixed In: 

The Driver is not able to deliver pictures attached to milestone Posts because Facebook doesn't send this information. A bug has been opened on the Facebook site for this issue.

ID: SMD-2673 Found In: 8.5.101.05 Fixed In: 

Agents cannot like/unlike or comment/reply on a milestone post.

ID: SMD-2602 Found In: 8.5.101.03 Fixed In: 

With Event and Group monitors, Agents cannot hide a post with picture.

ID: SMD-2600 Found In: 8.5.101.03 Fixed In: 

When monitoring Facebook Private Messages, "Service temporarily unavailable" FacebookOAuthException might occur.

ID: SMD-2093 Found In: 8.5.101.03 Fixed In: 

When the Driver reads posts from a Facebook Event timeline, it retrieves Replies but does not submit them, because FQL doesn't return Parent Comments for Replies on Event timelines. As of May 14 2015, it is impossible to leave Reply on a Comment for Event. So, the impact of the problem is minimal. This bug was reported on the Facebook site, and Facebook "will not fix"

ID: SMD-2090 Found In: 8.5.101.03 Fixed In: 

Occasionally, Facebook returns inactive links for attached files. Facebook changes the file location and sends the new URL in a couple of days. A bug was opened on the Facebook site.

ID: SMD-1981 Found In: 8.5.101.03 Fixed In: 

If a Post has a picture attached, and a Comment with attached picture is added, Facebook Query Language (FQL) does not return these Comment attachments. This bug was reported on the Facebook site, but Facebook has classified it as "will not fix."

ID: SMD-1894 Found In: 8.5.000.10 Fixed In: 

Starting with release 8.5.000.10, the Facebook Driver cannot publish Posts on behalf of Users on Event walls.

ID: SMD-1861 Found In: 8.5.000.10 Fixed In: 

Starting on 05/01/14, Facebook applications can access only the following User parameters: first_name, last_name, name (combination of the preceding two), link to Facebook profile, and profile_updated_time. All other User parameters, such as birthday, birthday_date, email, home_town, locale, sex, and many more, are no longer accessible.

ID: SMD-1820 Found In: 8.1.400.08 Fixed In: 

The Facebook Driver cannot retrieve all comments for a particular time period. As a workaround, set the "max-objects-per-request" option to 1000, or use the default value of the "x-max-objects-per-request" option from the template (which is also 1000).

ID: SMD-1171 Found In: 8.1.210.04 Fixed In: 

Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on November 16, 2015, at 16:59.