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Known Issues and Recommendations

Local Control Agent

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Local Control Agent. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

Local Control Agent provides incorrect host utilized memory on the following platforms:

  • CentOS/RHEL 7 or later
  • Ubuntu 16 or later
ID: MFWK-21333 Found In: Fixed In:

When installing Local Control Agent (LCA) on RHEL 7, LCA installation package does not generate the startup script in a format that is compatible with the systemd service of the RHEL platform. This results in LCA not restarting automatically during host reboot.

Workaround: Locate the /etc/rc.d/init.d/gctilca file, and add a line with the name of the default shell interpreter used for your system. For example, if you are using /bin/bash, then make sure to add #!/bin/bash at the beginning of the gctilca file to allow LCA restart.

ID: MFWK-18516 Found In: Fixed In: 

If there is a localhost network failure in the host machine, LCA might not be able to control applications, so that operations such as starting and stopping an application, and switching over, might not work properly, if at all.

To confirm that this is the case when you have this issue, check the following:

  • Ping the localhost from the host machine.
  • Check that the loopback interface is configured, if applicable.
  • Check that localhost is configured in \etc\hosts.
  • Try performing other operations with a different appplication on the same host. For example, if application A on the host fails to start, try stopping another, running application B, or switching over application C. If this issue is your problem, then the latter operations should also fail.
ID: MFWK-18249 Found In: Fixed In: 

If the [sml].hangup-restart and [sml].heartbeat-period options are configured on an Application, it might take up to three times the configured heartbeat-period for LCA to detect that the application is not responding.

ID: MFWK-16445 Found In: Fixed In: 

LCA sometimes logs error messages similar to this:

WARNING! Call getargs for 7995398 process failed

You can safely ignore these messages; they do not affect the functionality of LCA.

ID: MFWK-16123 Found In: 8.1.300.14 Fixed In: 

You can specify only one Trusted Certificate Authority (Trusted CA) when prompted during installation of LCA and Genesys Deployment Agent.

Workaround: Specify one Trusted CA during installation. Then open the appropriate configuration file (lca.cfg for LCA or gda.cfg for Genesys Deployment Agent), and in the [security] section, manually set the trusted-ca option to a comma-delimited list of the Trusted CAs.

ID: MFWK-15846 Found In: Fixed In: 

When running on the AIX platform, LCA is sometimes unable to start an application and generates a core file if the enable-thread option is set to true in the [log] section of the LCA configuration file lca.cfg.

Workaround: To avoid this problem, set the enable-thread option to false.

ID: MFWK-15833 Found In: Fixed In: 

On the Windows platform, LCA sometimes does not start an application when requested, either not at all, or only when it receives another request. This appears to be because of corrupted performance counter data.

Workaround: Rebuild the performance counter by issuing the following command on the system:

    c:\Windows\system32\lodctr /r
ID: MFWK-15696 Found In: Fixed In:

If Local Control Agent tries to start, as a service, an application that does not have a matching application object created in Configuration Server, for example in the -app command parameter, it might log an error indicating that the stop timeout for the application has expired. Ignore this warning.

Workaround: To avoid this error message altogether, correct the command line configured in the service.

ID: MFWK-15693 Found In: Fixed In: 

When using Qualsys to scan for security vulnerabilities after applying Operating System patches, Genesys Deployment Agent (GDA) uses 100% of the CPU and terminates unexpectedly.

Workaround: Genesys does not recommend you run GDA by default, only enable it if you are using the remote deployment feature of Genesys Administrator Extension (GAX) to perform installations on this host. In this case, make sure you configure mutual tls. Do not leave the GDA port unprotected to allow Applications other then GAX to connect.

ID: MFWK-15678 Found In: 8.1.300.13 Fixed In: 

False detections of an Application hangup are possible if LCA is set to monitor a large number of third party applications or measure CPU and memory for Alarm Conditions on this host.

ID: MFWK-12220 Found In: 8.0.300.04 Fixed In: 

Internationalization Issues

Information in this section is included for international customers.

There are no internationalization issues for this product.

This page was last modified on April 4, 2019, at 19:23.


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