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Known Issues and Recommendations

Genesys Rules System Rules Engine

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Genesys Rules System Rules Engine. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



GRE generates a Java version parsing error in the log when running with OpenJDK 11 and 13. Functionality is not effected.

ID: GRS-3690 Found In: 9.0.000.18 Fixed In: 

To avoid display problems on the GRAT Deployment History tab, set the following option when using versions of Java newer than version 1.8:

JVM option -Djava.locale.providers=COMPAT

ID: GRS-3688, GRS-3683 Found In: 9.0.000.18 Fixed In: 

Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Genesys Rules System Rules Engine unless otherwise noted in the issue description.


There are no internationalization issues for this product.


This page was last edited on April 28, 2021, at 07:38.
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