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Known Issues and Recommendations

Genesys Info Mart Manager

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Info Mart Manager. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.

The Genesys Info Mart query that calculates aggregation delays for the Genesys Info Mart Manager ETL Status view might take a very long time to execute. As a result, Genesys Info Mart Manager might time out.

ID: GIM-11866 Found In: Genesys Info Mart Fixed In: Genesys Info Mart

Interoperability with Genesys Administrator Extension (GAX):

  • Genesys Info Mart Manager 8.5 releases earlier than 8.5.010 require GAX 8.5 releases earlier than GAX
  • Genesys Info Mart Manager releases 8.5.010 and higher require GAX or higher.
  • Genesys Info Mart Manager release 8.5.010 is the minimum release you can use with GAX release or higher.
ID: GIM-11814 Found In:  Fixed In: 

Do not use Genesys Info Mart Manager in deployments with PostgreSQL DBMS. Because of a limitation documented in the Genesys Info Mart Release Notes (GIM-10582), Genesys Info Mart Manager does not display job history in such deployments.

ID: GIM-10582 Found In: Fixed In: Genesys Info Mart

During installation of the Genesys Info Mart Manager plug-in, the installation wizard requires you to provide a destination directory. Ensure that the destination directory is different from the one where Genesys Administrator Extension (GAX) is installed. The installation wizard installs the Genesys Info Mart Manager plug-in into the destination directory, and then copies the plug-in jar file into the GAX ..\webapp\WEB-INF\lib directory.

ID: GIM-10040 Found In: 8.1.402.05 Fixed In:

For all Genesys Info Mart Manager 8.5 releases, the minimum recommended release of Genesys Administrator Extension is 8.5.1. When Daylight Savings Time (DST) is selected on Genesys Administrator releases earlier than 8.5.1, the time is displayed incorrectly (the displayed time is one hour behind the correct time). To work around this issue, select User Preferences / Locale / Use local.

ID: GIM-9144 Found In: 8.1.400.10 Fixed In:

Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Genesys Info Mart Manager unless otherwise noted in the issue description.

Localizing the GUI does not translate job names or job statuses; they appear in English on the GIM Manager interface and Help.

This page was last edited on June 11, 2018, at 16:48.
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