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Known Issues and Recommendations

Genesys Driver for use with Apple Business Chat via Hub

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Genesys Driver for use with Apple Business Chat via Hub. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



Customers receive an extraneous file uploaded message on their device when receiving a message from an agent that includes an attachment.

ID: MSGA-871 Found In: 9.0.000.24 Fixed In: 9.0.001.05

If Universal Contact Center stops functioning, the Apple Business Chat Plug-in for Workspace Desktop Edition might show an interaction as in progress, when in fact the interaction had already been marked as Done by an agent.

Workaround: Upgrade to the 9.0.001.05 release, which uses an updated business process.

ID: MSGA-793 Found In: 9.0.000.24 Fixed In: 

Customer devices might report that Apple Business Chat messages that contain large attachments and/or multiple attachment messages have been successfully delivered, but the message was not delivered due to an error.

ID: MSGA-604 Found In: 9.0.000.24 Fixed In: 9.0.001.05


Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Genesys Driver for use with Apple Business Chat via Hub unless otherwise noted in the issue description.


There are no internationalization issues for this product.


This page was last edited on June 6, 2019, at 22:08.

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