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New Installation

This page describes how to install a new instance of GAAP into a test or production environment.

Installation prerequisites

Important
Before proceeding, refer to the prerequisites document to review minimum specifications, including database requirements, that must be met before installation begins.

Set up databases

[+] Click to show instructions for SQL Server


[+] Click to show instructions for Oracle

Create the directory structure and prepare the environment

  1. Upload a copy of the GAAP installer ZIP file onto each of the machines that will be used.
  2. Create a folder called SpeechStorm (case sensitive), preferably in the same location on all of the machines that will be used. This folder acts as the base folder location for the install. In most instances, you can use the following location: C:\SpeechStorm. This document references this location throughout. You can use a different drive and folder name, but Genesys recommends you create it on or close to the root or top level of the drive.
  3. Unzip the GAAP installer into each of the SpeechStorm folders that you created on various machines in the previous step. Ensure the folder structure is exactly as follows, without any additional directory levels.
    • C:\SpeechStorm\Platform\..
    • C:\SpeechStorm\Setup\..
  4. Update the database connection details in the database.properties file to point to your databases. The database.properties files are set per Tomcat instance and are found in the following locations:
    • C:\SpeechStorm\Platform\TomcatGUI\lib\database.properties
    • C:\SpeechStorm\Platform\TomcatVUI\lib\database.properties
    • C:\SpeechStorm\Platform\TomcatMessaging\lib\database.properties

    Inside each file are template connection strings for SQL Server and Oracle, with the Oracle connection string commented out. You must update these details to match your environment. Ensure you only uncomment one set of connection strings (for example, if you are using SQL Server, make sure Oracle is commented out).

    SQL Server Example

    #######################################
    #
    #  SQL Server 2008
    #
    #######################################
    Database.JDBC.Driver=com.microsoft.sqlserver.jdbc.SQLServerDriver
    Database.JDBC.ConnectionURL=jdbc:sqlserver://localhost:1433;Database=fish;Trusted_Connection=False;loginTimeout=1
    Database.JDBC.Username=speechstorm
    Database.JDBC.Password=speechstorm
    Database.Pool.ConnectionValidationQuery=SELECT 1
     
    ReportsDatabase.JDBC.Driver=com.microsoft.sqlserver.jdbc.SQLServerDriver
    ReportsDatabase.JDBC.ConnectionURL=jdbc:sqlserver://localhost:1433;Database=fishreports;Trusted_Connection=False;loginTimeout=1
    ReportsDatabase.JDBC.Username=speechstorm
    ReportsDatabase.JDBC.Password=speechstorm
    ReportsDatabase.Pool.ConnectionValidationQuery=SELECT 1

    Oracle example

    #######################################
    #
    #  Oracle 11g
    #
    #######################################
    Database.JDBC.Driver=oracle.jdbc.OracleDriver
    Database.JDBC.ConnectionURL=jdbc:oracle:thin:@localhost:1521:xe
    Database.JDBC.Username=C##fish_USER
    Database.JDBC.Password= speechstorm
    Database.Pool.ConnectionValidationQuery=SELECT 1 FROM DUAL
     
    ReportsDatabase.JDBC.Driver=oracle.jdbc.OracleDriver
    ReportsDatabase.JDBC.ConnectionURL=jdbc:oracle:thin:@localhost:1521:xe
    ReportsDatabase.JDBC.Username=C##fishreports_USER
    ReportsDatabase.JDBC.Password= speechstorm
    ReportsDatabase.Pool.ConnectionValidationQuery=SELECT 1 FROM DUAL
  5. Download the following file: log4j.properties.
  6. Place a copy of the log4j.properties file in the following locations:
    • C:\SpeechStorm\Platform\TomcatGUI\webapps\fish-gui\WEB-INF\classes
    • C:\SpeechStorm\Platform\TomcatVUI\webapps\fish-vui\WEB-INF\classes
    • C:\SpeechStorm\Platform\TomcatMessaging\webapps\fish-messaging\WEB-INF\classes
    • C:\SpeechStorm\Platform\TomcatMessaging\webapps\fish-loadbalancer\WEB-INF\classes

Install GAAP components and Windows Services

Navigate to C:\SpeechStorm\Setup, right-click SS_FW_Install.bat and select Run as Administrator.

Warning
You must select Run as Administrator or the services will be installed with insufficient privileges.

SS_FW_Install.bat sets the paths for Java and Catalina home, creates self-signed certificates for HTTPS, and creates Windows Services to start automatically for the GAAP software and Flex licensing component.

During execution, the batch file prompts you to select different options depending on your environment.

  1. Enter the path to the Platform folder e.g. C:\SpeechStorm\Platform :
  2. Enter the path to where you created the SpeechStorm folder and unzipped the installer. For example, C:\SpeechStorm\Platform.

    Important
    This path is case sensitive. If incorrect, the installer prompts you to enter the path again.
  3. Would you like to install a GUI server? (Y/N)
  4. Answer y or n and press Enter.

    This option asks if you want to run a GUI (administrator) web application on this machine. Choose this option if this machine will be used for authoring call flows, viewing reports, and general setup. You must have at least one GUI per installation. If this is a single-server install, you must install this component now.

  5. Would you like to install a VUI server? (Y/N)
  6. Answer y or n and press Enter.

    This option asks if you want to run a VUI (call-handling) web application on this machine. A VUI handles customer calls, and in a production environment there might be several VUIs that service calls. If this is a single-server install, you must install this component now. Generally, companies install one VUI per server, as this is the component that handles calls and is the most commonly clustered component.

  7. Would you like to install a Messaging server? (Y/N)
  8. Answer y or n and press Enter.

    This option asks if you want to install a messaging server and load balancer. These are specifically for visual IVR and Facebook Messenger.

  9. Now we will generate and install the certificate for the GUI.
    Please enter the server FQDN or Fully Qualified Domain Name.
  10. Enter the computer’s FQDN to generate a self-signed SSL certificate for the GUI. This value is case sensitive.

    After the installer generates a self-signed SSL certificate, you can view it in the following location: C:\SpeechStorm\Platform\TomcatGUI\conf.

  11. Enter pass phrase for speechstorm.key
  12. Enter the password to create the self-signed certificate for the GUI.

    The installer asks you to enter this password three times. Ensure you remember this password, as it will be used later in this install.

  13. Setting up the Windows service for TomcatGUI.
    Enter the name for the TomcatGUI Windows Service e.g. FishGUI:
  14. If you chose to install a GUI server on this machine, the installer asks you to select a unique name for the Windows Service. Genesys recommends the name FishGUI. After you enter this name, the installer creates a Windows Service set to automatically start.

  15. Now we will generate and install the certificate for the Messaging server.
    Please enter the server FQDN -Fully Qualified Domain Name-
  16. Enter this computer’s FQDN to generate a self-signed SSL certificate for the Messaging server. After the installer generates a self-signed SSL certificate, you can view it in the following location: C:\SpeechStorm\Platform\TomcatMessaging\conf.

  17. Enter pass phrase for speechstorm.key
  18. Enter the password to create the self-signed certificate for the Messaging server.

    The installer asks you to enter this password three times. Ensure you remember this password, as it will be used later in this install.

  19. Setting up the Windows service for TomcatMessaging
    Enter the name for the TomcatMessaging Windows Service e.g. FishMessaging
  20. If you chose to install a Messaging server on this machine, the installer asks you to select a unique name for the Windows Service. Genesys recommends the name FishMessaging. After you enter this name, the installer creates a Windows Service set to automatically start.

  21. Setting up the Windows service for TomcatVUI
    Enter the name for the TomcatVUI Windows Service e.g. FishVUI
  22. If you chose to install a VUI server on this machine, the installer asks you to select a unique name for the Windows Service. Genesys recommends the name FishVUI. After you enter this name, the installer creates a Windows Service set to automatically start.

  23. Note: Make sure you modify the database.properties file for all Tomcat’s for connection to MSSQL environment
  24. This note reminds you to update the database.properties file to reflect the configuration of your environment (Oracle or SQL Server).

  25. Installing License Server…
  26. The installer is implementing the Flex licensing component as a Windows Service set to automatically start. This is required to license GAAP and a valid license must be imported into Flex before GAAP starts.

  27. Populating Database…
  28. Database scripts execute Migrate.bat and Post Migrate.bat to set up the database schema for GAAP.

    Important
    This database script only needs to run one time per installation, as all servers connect to this central database. If you have already run this script during an install on another machine, you can quit the script.
  29. (Optional) Install additional GAAP servers to handle call load. For example, most GAAP users set up multiple VUI servers to process calls. To add additional VUI servers, complete the following steps on each host machine:
    [+] Click to show section

Use Flex to license GAAP server

Next, you must license the GAAP server within Flex before you can start the GAAP services. To do this, you need a license file that was provided with the installer files.

Important
License files are explicitly generated using the MAC address of the machines intended for the installation. License files cannot be used on a different machine.
  1. Open Windows Services using one of the following methods in Windows:
    • Open the Start menu, click Search, and enter Services.
    • Open the Control Panel and select Services.
    In Windows Services, right-click SpeechStorm License Manager and select Start.
  2. After the service initializes, open a web browser and navigate to http://localhost:8090 to open the Flex web interface.
  3. After the webpage loads, click the Administration tab and use the following login:
    • Username: admin
    • Password: 123456789
  4. After logging in, click Vendor Daemon Configuration to display a list of licenses. For the single entry in the list, click Delete.
  5. Click Import License to upload the license file that was delivered with the installer and specific for this machine. Select the license file and ensure you enable the Overwrite License File on License Server check box. After you import the file, check the list of licenses again. If the import is successful, the list displays your license with a status of Up.

Update SSL certificates

Next, update the password for the SSL certificates that were created earlier. You must update the passwords listed in the following locations:

  • C:\SpeechStorm\Platform\TomcatGUI\conf\server.xml
  • C:\SpeechStorm\Platform\TomcatVUI\conf\server.xml
  • C:\SpeechStorm\Platform\TomcatMessaging\conf\server.xml

In each file, locate the SSLPassword value and update it to the one you created when generating the SSL certificates.

Start GAAP services

In Windows Services, start the following services:

  • Apache Tomcat 7.0 FishGUI
  • Apache Tomcat 7.0 FishMessaging
  • Apache Tomcat 7.0 FishVUI

Use the GUI server to configure GAAP

Now you can access the GAAP administrator (GUI) server via a web browser.

  1. Open a web browser and enter http://localhost:8080/fish-gui. After the page loads, confirm that the browser correctly redirected to use https.
  2. The browser displays a security warning because you created a self-signed certificate during the install. In Google Chrome, click ADVANCED and then click Proceed to localhost (unsafe). This indicates to the browser that you understand the certificate is self-signed. This process might vary in other browsers.
  3. The browser displays the GUI authentication screen. Enter the following:
    • Username: gaap.admin@genesys.com
    • Password: 123456
    After you log in, GAAP redirects you to change your password.
  4. Go to Administration > Servers and perform the following actions:
    1. (Optional) For each of the following rows, click the delete link and delete the servers:
      • Default SMS Server
      • Default Outbound Server
      • Default Mobile Server
    2. Important
      In the following steps, the hostname you enter must be reachable from the MCP servers, as this hostname is sent in the rendered GAAP VXML. For example:
      • If you enter localhost as a hostname but the MCP server is not installed on the same machine, the hostname localhost does not work.
      • If you enter gaapvui1 as a hostname but the MCP server cannot reach this server without a FQDN such as gaapvui1.genesys.com, the hostname gaapvui1 does not work.
    3. In the Default VUI Server row, click edit. Set the hostname to the name of your VUI server and port to 8082. Click Save.
    4. (Optional) If you installed additional VUI servers, perform the following steps.
      [+] Click to show section
    5. In the Default Admin Server row, click edit. Set the hostname to the name of your GUI server. Click Save.
    6. (Optional) This step applies only if you installed the Messaging server. [+] Click to show section
    7. Click Re-run Server Checks to refresh the server list and ensure all servers are functioning normally.
    8. Important
      Servers set to use HTTPS do not report as being available until the next step is performed.
  5. (Optional) Set up HTTPS for Voice, Messaging and Load Balancer servers.
    1. Go to Administration > Certificates.
    2. Click Import a new Certificate.
    3. In Remote Server Details, enter the hostname and port number of the server for which you want to import the certificate.
    4. Click Get Certificate. The page updates to show the certificate has been fetched successfully.
    5. Enter a description in the Description field.
    6. Click Save.
    Important
    You might see a message stating the cache cannot be flushed on the server. This is because the HTTPS server cannot communicate until the certificate has been uploaded and services have been restarted. If you see this error, go to Administration > Certificates again and you can see the certificate you uploaded. Repeat this process for all servers that use HTTPS, then restart those servers. When they come back on, they appear as Online in the Administration > Servers tab.
  6. Go to Administration > Default Server Settings and update the following settings:
    • GraphViz.DotPath - Specify the path to the GraphViz executable. Usually, this is C:/SpeechStorm/Platform/Apps/GraphViz/bin/dot.exe (use forward slashes).
    • (Optional) Login.Security.Strict - Set to true if you are in a PCI environment.
    • Email.SMTP.Host - Specify the hostname of your SMTP server (for example, mail.speechstorm.com).
  7. Click Save.
  8. Go to Windows Services and restart GAAP services, including FishGUI, FishMessaging, and optionally FishVUI.
  9. After the services restart, log in again and go to Administration > Servers. Ensure all components are online.

Import products and templates

Important
Before proceeding, ensure you are still in the Templates company by checking the company name beside your username in the top-right corner.
  1. To import products, go to Administration > Products.
    1. Click Import a Product to display a new page.
    2. Click Import Product and select the All Production Definitions.zip file, usually found at the following location: C:\SpeechStorm\Platform\AppsToBeInstalled\Products and templates\All Product Definitions.zip.
    3. Select the option Overwrite Product ID if it Already Exists.
    4. Click Import Product.
  2. To import templates, click Import in the top-level navigation bar.
    1. Select Import everything.
    2. Click Choose File and select the All Production Templates.zip file, usually found at the following location: C:\SpeechStorm\Platform\AppsToBeInstalled\Products and templates\All Product Templates.zip.
    3. Click Choose Modules to Import.... A pop-up displays a list of templates that will be imported.
    4. Scroll to the bottom of the list and ensure the Create new persona for 'Visual Default Persona' check box is enabled.
    5. Click Import.

Next Step

Go to Post-Installation Configuration to complete setup.

Retrieved from "https://docs.genesys.com/Documentation:GAAP:Dep:New:3.6.0 (2019-09-18 14:46:55)"
This page was last modified on July 23, 2019, at 03:34.

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