Welcome to Workforce Management (WFM) 8.5.1 Web for Agents Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in Genesys Workforce Management Web for Agents.
Become familiar with WFM Web for Agents
Scheduling and Trading
Adjust your schedule, make schedule trades
Availability and Preferences
Use availability patterns, add preferences, request time off
Bidding and Configuration
Use schedule bidding, configure WFM Web for Agents