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Tested Browsers

The following is a list of all Genesys-tested browsers for both web and mobile.

Important
If you do not see your device/OS/browser combination listed below, please contact Genesys support. Help will be decided on a per-case basis.

Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.

See the Genesys Co-browse Server Release Note for any Known Issues, and let Genesys know of any issues you encounter with any of our tested browsers.


Tip
For a list of all supported devices for Genesys Widgets, see Genesys Widgets - Tested Browsers.

Web Browsers

  • Microsoft Edge
  • Microsoft Internet Explorer 11
  • Google Chrome 47+
  • Firefox 43+
  • Safari 8+

Mobile Browsers

OS Family Device Operating System Browser Co-browse Server Release Version
Android Pixel 3 XL Android 9 Chrome, Firefox 9.0.002.31
Pixel 3 Android 9 Chrome, Firefox 9.0.002.31
Pixel 2 Android 9 Chrome, Firefox 9.0.002.31
Pixel 2 Android 8 Chrome, Firefox 9.0.002.31
Pixel Android 8 Chrome, Firefox 9.0.002.31
Pixel Android 7.1 Chrome, Firefox 9.0.002.31
Pixel XL Android 7.1 Chrome, Firefox 9.0.002.31
Galaxy Note 9 Android 8.1 Chrome, Firefox 9.0.002.31
Galaxy S8 Android 7 Chrome, Firefox 9.0.002.31
Galaxy S8+ Android 7 Chrome, Firefox 9.0.002.31
Galaxy S9+ Android 7 Chrome, Firefox 9.0.002.31
Galaxy A8 Android 7 Chrome, Firefox 9.0.002.31
Galaxy S7 Android 6 Chrome 8.5.101.02+
Galaxy S7 Android 6 Firefox 9.0.002.31
Galaxy S6 Android 5 Chrome, Firefox 9.0.002.31
Galaxy S5 Android 4.4 Chrome, Firefox 9.0.002.31
Galaxy S4 Android 4.4 Chrome, Firefox 9.0.002.31
Galaxy Note 4 Android 4.4 Chrome, Firefox 9.0.002.31
Galaxy Tab 4 10.1 Android 4.4 Chrome 8.5.101.02+
Galaxy Tab 4 10.1 Android 4.4 Firefox 9.0.002.31
Galaxy Note 3 Android 4.3 Chrome, Firefox 9.0.002.31
Google Nexus 6P Android 7 Chrome, Firefox 9.0.002.31
Google Nexus 5X Android 7 Chrome, Firefox 9.0.002.31
Google Nexus 7 Tab Android 6 Chrome 8.5.101.02
Google Nexus 9 Tab Android 5.1 Chrome 8.5.101.02
Google Nexus 6 Android 6 Chrome, Firefox 9.0.002.31
Google Nexus 6 Android 5 Chrome, Firefox 9.0.002.31
Google Nexus 5 Android 4.4 Chrome, Firefox 9.0.002.31
G5 Android 6 Chrome, Firefox 9.0.002.31
Moto X 2nd GEN Android 6 Chrome, Firefox 9.0.002.31
Moto X 2nd GEN Android 5 Chrome, Firefox 9.0.002.31
Xperia Z5 Android 5.1 Chrome, Firefox 9.0.002.31
iOS iPhone XS Max iOS 12 Safari, Chrome 9.0.002.31
iPhone XS iOS 12 Safari, Chrome 9.0.002.31
iPhone XR iOS 12 Safari, Chrome 9.0.002.31
iPhone 8 iOS 11 Safari, Chrome 9.0.002.31
iPhone 8 Plus iOS 11 Safari, Chrome 9.0.002.31
iPhone X iOS 11 Safari, Chrome 9.0.002.31
iPhone SE iOS 11 Safari, Chrome 9.0.002.31
iPhone 6 Plus iOS 11 Safari, Chrome 9.0.002.31
iPhone 6S iOS 11 Safari, Chrome 9.0.002.31
iPhone 6 iOS 11 Safari, Chrome 9.0.002.31
iPhone 7 iOS 10 Safari, Chrome 9.0.002.31
iPhone 6S Plus iOS 9 Safari 8.5.101.02+
iPhone 6S Plus iOS 9 Chrome 9.0.002.31
iPhone 6S iOS 9 Safari, Chrome, Firefox 9.0.002.31
iPhone 6 Plus iOS 8 Safari, Chrome, Firefox 9.0.002.31
iPhone 6 iOS 8 Safari, Chrome 9.0.002.31
iPhone 5S iOS 7 Safari, Chrome 9.0.002.31
iPad Pro 12.9 iOS 11 Safari 9.0.002.31
iPad 6th iOS 11 Chrome 9.0.002.31
iPad Pro iOS 10.3 Safari 8.5.101.02
iPad Pro iOS 9.3 Safari 8.5.101.02
iPad Mini 3 iOS 8 Safari 9.0.002.31
iPad Air 2 iOS 8 Safari 8.5.101.02+
iPad 4 iOS 7 Chrome 9.0.002.31
This page was last modified on February 8, 2019, at 10:00.

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