Configure a Cluster of Co-browse Servers
Genesys Co-browse supports load balancing using Stickiness.
Load balancing is enabled by configuring a cluster of Co-browse Servers.
Complete the following steps to implement load balancing:
You must set up a cluster of Co-browse Nodes to enable load balancing. To do this, complete the procedures to create Application objects for a Co-browse Cluster and Co-browse Nodes. Follow the installation steps outlined in the Creating the Co-browse Server Application Object in Genesys Administrator section.
You must modify the URLs in your Co-browse instrumentation scripts to point to your configured load balancer. See Website Instrumentation for details about modifying the script.
If you are using the Co-Browse proxy to instrument your site, you will need to modify the URLs in the in proxy's map.xml file. See Test with the Co-browse Proxy for details about modifying the xml file.
Configure the Co-browse Server applications
See the cluster section for details.
You must also set up a similar configuration for the Genesys Co-browse Plug-in for Workspace Desktop Edition. To support this, you might consider setting up two load balancers:
- public — This load balancer should have a limited set of Co-browse resources. For example, it should not include session history resources.
- private — This load balancer should have all Co-browse resources and it should be placed in the network so that it is accessible only from the corporate intranet. It should only be used for internal applications, such as Workspace Desktop Edition.
Complete the procedure below to configure the plug-in to support the Co-browse cluster:
Configure the Co-browse Plug-in for Workspace Desktop Edition
If you use Workspace Web Edition on the agent side, you must configure it to work with Co-browse. For instructions, see Configure Genesys Workspace Web Edition to Work with Co-browse.
To test your set-up, create a Co-browse session, join it as an agent and do some co-browsing. If you can do this, your configuration was successful.