Configure back-end integrations and SFDC connector integrations in PureEngage Cloud.
|ESM application||PureEngage Cloud application|
|ELC custom integrations||PureEngage Cloud custom integrations|
EchoRelay back-end integrations (SOAP based)
ELC EchoRelay uses Simple Object Access Protocol (SOAP) interfaces for back-end integrations. As part of the migration process to PureEngage Cloud, these back-end integrations are created as REpresentational State Transfer (REST) interfaces.
CRM Gplus Adapter for Salesforce is a softphone for handling inbound and outbound calls, as well as other interactions such as chat or emails. You can launch the softphone from Contact management or ticket management system. For more information about CRM Gplus Adapter for Salesforce, see Gplus Adapter for Salesforce.