Jump to: navigation, search

Using Attached Data for Reporting

Almost all attached data is used in the statistics and filters for Stat Server Application configuration. You can import configuration option profiles for either Pulse or CCPulse+ reporting:

  • Pulse: <Genesys Co-browse Sample Reporting Templates root>/Pulse/GCB/StatProfile_Pulse.cfg
  • CCPulse+: <Genesys Co-browse Sample Reporting Templates root>/CCPulse+/StatProfile_CCPulse.cfg

The configuration option profiles contain the following statistics and filters:

Pulse Statistics and Filters

These statistics and filters are specified in the current and total type templates located in /Pulse/GCB/current and /Pulse/GCB/total folders.

For details, see Pulse Templates.

[+] Click to View Pulse Statistics and Filters


Common Chat Templates

Common chat templates for Pulse the configuration file with statistics and filters for the Stat Server application are located in the /Pulse/common folder.

CCPulse+ and DMA Reporting

Important
CCPulse+ and DMA Reporting Templates have been deprecated in 9.0.0 and will be discontinued in a future release.

These statistics and filters are specified in the real-time and historical templates located in the /CCPulse+/runtime and /CCPulse+/historical folders.

These statistics and filters are specified in the real-time and historical templates located in the "runtime" and "historical" folders. For details, see CCPulse+ Templates.

[+] Click to View CCPulse+ Statistics and Filters


Currently, the following attached data is not used for Reporting purposes:

  • CoBrowseDuration

You can customize the Co-browse Reporting Templates and the statistics and filters to suit your needs. You can also create your statistics and filters using Co-browse-related data or any other data attached to the Primary interaction. The statistics and filters you create can then be used in the existing reporting templates or you can create your own templates. For details, refer to the following documents:

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on 2 March 2018, at 10:52.