Using Attached Data for Reporting
Almost all attached data is used in the statistics and filters for Stat Server Application configuration. You can import configuration option profiles for either Pulse or CCPulse+ reporting:
- Pulse: <Genesys Co-browse Sample Reporting Templates root>/Pulse/GCB/StatProfile_Pulse.cfg
- CCPulse+: <Genesys Co-browse Sample Reporting Templates root>/CCPulse+/StatProfile_CCPulse.cfg
The configuration option profiles contain the following statistics and filters:
Pulse Statistics and Filters
These statistics and filters are specified in the current and total type templates located in /Pulse/GCB/current and /Pulse/GCB/total folders.
For details, see Pulse Templates.
Common Chat Templates
Common chat templates for Pulse the configuration file with statistics and filters for the Stat Server application are located in the /Pulse/common folder.
CCPulse+ and DMA Reporting
These statistics and filters are specified in the real-time and historical templates located in the /CCPulse+/runtime and /CCPulse+/historical folders.
These statistics and filters are specified in the real-time and historical templates located in the "runtime" and "historical" folders. For details, see CCPulse+ Templates.
Currently, the following attached data is not used for Reporting purposes:
You can customize the Co-browse Reporting Templates and the statistics and filters to suit your needs. You can also create your statistics and filters using Co-browse-related data or any other data attached to the Primary interaction. The statistics and filters you create can then be used in the existing reporting templates or you can create your own templates. For details, refer to the following documents: